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Last updated: June 2026. Standard terms for cancellations, project terminations, and refunds.
Magnence provides custom, professional-grade digital services, including artificial intelligence development, custom software engineering, design, branding, digital marketing, video production, and 3D rendering. Because our services are highly customized and labor-intensive, the cancellation and refund terms outlined below apply to all client engagements unless explicitly superseded by a signed Master Services Agreement (MSA) or Statement of Work (SOW).
For project-based engagements (fixed-scope, fixed-price contracts): (a) The initial deposit or upfront payment (typically 50%) is non-refundable once work has commenced. (b) If a project is cancelled by the client before completion, the client is responsible for paying for all milestones completed or in progress up to the date of cancellation. (c) Any pre-paid fees for milestones that have not yet started or been scheduled will be refunded to the client on a pro-rata basis within 15 business days of written cancellation notice.
For monthly retainer agreements or dedicated team pods: (a) Either party may cancel the retainer by providing a 30-day written notice. (b) Payments made for current or past billing cycles are non-refundable, as resources are allocated and work is delivered on a monthly cycle. (c) In the event of early termination, the client is entitled to receive services through the end of the paid billing period, and no further charges will be incurred.
Once a project milestone has been completed, reviewed, and signed off or accepted by the client (including tacit acceptance through publication or usage), the payment associated with that milestone is strictly non-refundable. We work in weekly sprints with regular demos to ensure you are aligned with progress before final delivery.
To request a cancellation of services, the client must submit a formal written request via email to legal@magnence.com from the primary contact email registered under the SOW. The cancellation will be deemed effective on the date the email is received by Magnence.
If you are unsatisfied with any aspect of our delivery, we request that you contact your account manager or our leadership team at legal@magnence.com immediately. We are committed to resolving delivery concerns in good faith and will work to rectify any issues under the warranty provisions of our Statement of Work.
For any questions regarding this Cancellation & Refund Policy, please contact us at: Email: legal@magnence.com Phone: +91 9470961258 Address: Magnence, Bangalore, Karnataka, India.